Is your shipping really Free?
Yes it really is!! We like it to be simple. So, No shipping fees, No minimum order and No limits. Free shipping Worldwide!!
Every product has their own sizing/measurement chart for better accuracy because they are made by different manufacturers. There is no standard sizing so before you make a purchase, please check the individual product page sizing/measurements.
Can you deliver to another address other than my billing address?
Yes!! We can deliver to any address of your choice; provided they are physical addresses and are NOT PO Box addresses.
Can I track my orders?
Yes!! Almost all orders are tracked. We partner with major shipping companies such as DHL, FedEX, UPS and USPS etc. Once the dedicated shipping company is ready to ship your order, a notification will be issued to you.
How soon will I receive my purchase after placing an order?
Delivery will take approximately 2-3 weeks plus 3-5 days of processing time within the United States. All other countries generally take 3-5 weeks plus 3-5 days of processing time. During the festive season such as Christmas, New Year and Lunar New Year, please allow an additional 1-2 weeks.
Why is my package received missing items or incomplete?
Not to worry, you will still receive them and just in another package. This is because some items are stored in different warehouses or have run out of stock in a particular warehouse. We’re just shipping them out from a different warehouse located in the USA, Singapore, Hong Kong and China. The delivery is still free and at no extra cost to you!
Do you accept returns and refunds?
Yes, we certainly do. Please visit our Refunds & Exchanges page for more details.
How can I pay for my order?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay and Paypal in any major currency.
Is it safe to order and pay online with Cute Wayz?
At Cute Wayz we take privacy and security seriously. Our site offers secure “https” (SSL encryption) access and is Payment Card Industry Data Security Standard (PCI DSS) compliant. Basically this means that we use encryption technology to ensure that any information you provide to us via the Internet is protected from any unauthorised interception.
How can I contact you?
We welcome any queries, comments or requests and are always keen to hear from our customers. Please contact us for details and we aim to respond within 1-2 business days. Thus far, we have a 100% respond rate within this time frame.